This Virtual College course accords with the government’s mandatory training of NHS front line staff. Approximately 300 attacks occur daily to NHS workers dealing with patients. The government has introduced a ‘zero tolerance’ strategy to deal with this. Healthcare manager’s duty is to deal with conflict so that it does not decrease productivity or detract from the provision of patient-centred care. This training course addresses these issues and will show you step by step how to handle conflict and aggression in the most effective way.
Having completed this Virtual Colege course learners should be able to:
- understand some of the common causes of conflict
- appreciate the key role communication plays in conflict and conflict resolution
- be aware of different danger signs
- know how to deal with possible conflict situations.
- Welcome and Learning Objectives
- Introduction to Conflict Resolution
- Communication Model 1
- Communication Model 2
- Communication Model 3
- Dealing with Conflict
- Awareness and Impact Factors
- Stress Behaviours
The content of this Virtual College course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines
On completion of this course you will be able to download a Virtual College certificate.
Approximately 2 hours. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like, and there is no limit on how long you can take to do the course.
Unfortunately anyone working in the frontline of the NHS could be at risk of attack. As personal safety is a universally important issue, the information contained in this course will be useful to all staff and professionals whose work brings them into contact with members of the public.
There are no specific entry requirements for this course