Confidentiality in the Workplace

Breaches of workplace confidentiality can result in a range of problems. Customers tend not to work with companies they think are untrustworthy, and consumers may specifically warn people away from companies that have mishandled private information.

This course has been produced so that employees are aware of relevant laws and the procedures used in a given company to comply with the law. Trained employees may also be involved in the training of new hires and in the development of policies and procedures.

Upon completion of this course, learners should be able to:

• Understand what confidentiality is and why it is important
• Understand the four key requirements of the Confidentiality model
• Understand your role in creating a confidential service

Lesson Plan

This course covers the following subject areas:

• Welcome and learning objectives
• What is Confidentiality?
• Protect
• Inform
• Provide choice and Improve
• Confidentiality and you & Summary

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 1 - 2 hours. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like, and there is no limit on how long you can take to do the course.

Target Audience

This course is designed for anybody who handles information as part of their work.

Entry Requirements

There are no specific entry requirements for this course.