Providing estate services is all about looking after the environment around tenant's homes to ensure that neighbourhoods are attractive, clean and safe. Providing good quality estate services is a core activity and key to creating successful neighbourhoods where people are proud to live. This course will outline the things individuals need to consider when working to achieve good standards in estate services.
On completion of this course you will have knowledge of in the subjects outlined in the lesson plan below, in relation to estate services. Because the e-learning course is hosted on our platform you can re-visit the training at any point, even after it has been completed.
This course covers the following in relation to estate services:
- The Regulatory Framework for social housing
- Customer involvement
- Performance management
- Supervising the service
- Achieving value for money
- Customer insight
- Sustainability and the green agenda
- Looking after common parts
- Service charges
- Utility supplies
- Refuse and recycling
- Dealing with tricky issues
- Fire safety
- Encroaching trees
- Dog fouling
- Untidy gardens
- Handy hints and tips
This course is targeted primarily at individuals involved in the delivery of estate services within the social housing sector.
It is estimated that this module will take approximately 1 hours to complete (depending on learning speed). As an e-learning module you can complete this training in convenient stages and revisit whenever you wish. The system will record your progress throughout.
On completion of this course you will be able to print a Virtual College certificate.
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines
There are no specific entry requirements for this course.